FAQ
Find the answers to our most frequently asked questions.
Our operation
Deliveries & payments
1. How does click & collect work?
Order your products online, choose “In-store pickup” and come and collect them at 94 boulevard Poniatowski (Paris 12th) during the proposed time slot.
2. What are the collection times?
- Friday from 4pm to 7pm
- Saturday morning from 10am to 1pm
3. How is payment made?
Payment is made online at the time of ordering, to guarantee product availability.
4. How long will my order be available in store?
We are preparing your order for the chosen time slot. If you have any unforeseen circumstances, please contact us so we can find a solution together.
5. Is there a minimum order amount?
No, you can order from a single product.
6. Do you also offer delivery?
Yes, we deliver everywhere in France and Europe, with eco-friendly packaging.
7. Can I modify my order after it has been validated?
If you wish to adjust an item, contact us as soon as possible: we will do our best to respond to your request depending on the progress of preparation.
8. Are there any fees for click & collect?
No, in-store pickup is free.
9. Can I bring my own containers?
Yes, we encourage this zero waste approach: bring your own pouches, boxes or bags.
10. Do you offer gift cards?
Yes, gift cards are available and can be used both online and in stores.
Our expertise
Products
1. What is cold process saponification?
This is a traditional, low-temperature soap-making method. It preserves the natural glycerin and the beneficial properties of the vegetable oils and butters.
2. How do your soaps differ from industrial soaps?
They are handcrafted with natural ingredients, rich in vegetable butters and oils, and formulated without harsh preservatives.
3. Do solid soaps dry out the skin?
No, on the contrary. Thanks to their natural glycerin content and their superfatting properties, they leave the skin nourished and comfortable.
4. Are they suitable for dry to very dry skin?
Yes, our formulas are particularly suited to dry, sensitive or tight skin.
5. What is the difference between a solid soap and a solid shampoo?
Soap is designed for the skin, solid shampoo is formulated specifically for the scalp and hair.
6. How long does a bar of soap last?
On average between 1 and 2 months, depending on the frequency of use and proper storage in a dry place.
7. How to properly store handmade soap?
On a ventilated soap dish or loofah, away from stagnant water.
8. Are solid soaps suitable for children?
Yes, most are suitable from age 3. For babies, choose very gentle products without essential oils.
9. Are your products vegan and cruelty-free?
Our soaps are made without animal testing. Some ranges are vegan (without animal ingredients), others may contain honey. Everything is clearly indicated.
10. Why might a soap have small droplets on the surface?
It is the natural glycerin that attracts ambient moisture. This is a normal phenomenon and does not affect the quality of the product in any way.
11. Can I use your soaps for face and body?
Yes, most of our soaps are multi-purpose. Some are formulated specifically for the face to suit sensitive skin.
12. What does “superfatted” mean?
This is the excess oil or butter that remains in the soap after saponification. It naturally nourishes and protects the skin.
13. Do solid soaps lather enough?
Yes, thanks to the synergy of oils like coconut or castor, they produce a smooth and pleasant lather, without chemical additives.
"Because every skin has its own story, we answer your questions with the same exacting standards that we put into our creations."
The Afro-dyte Workshop
